ENTERPRISE & RETAIL SOLUTIONS
Below I’ve shared the projects I delivered successfully for Nedbank between 2019-2024.
Responsible for:
Concept Validation | Tools | Design Systems | Processes | Squads | Culture | Delivery | Reporting
Business Units:
- Retail Relationship Banking (RRB)
- Corporate Investment Banking (CIB)
- Internal Staff Facing solutions
- Back-office (BPM)
Highlights:
- I co-managed the Juristic CIB environment as Chapter Lead
- I was officially made part of Nedbank’s Design Leadership team in 2022
- Successfully created the Back-Office Design System
EXPERIENCE DESIGN
UX, UI & CX DELIVERY
DESIGN LEADERSHIP
DESIGN OPS
Enterprise Solutions. Nedbank Business Hub
CORPORATE INVESTMENT BANKING (JURISTIC CLIENTS)
Key Projects I’ve led
Enterprise Channel Convergence
I led the Design efforts pulling in 3 streams of work into a successful Refactor of the entire Nedbank Business Hub for CIB clients.
1. Existing Servicing & Onboarding
2. New initiatives to bolster the platform
3. Patterns, Principles and Delivery frameworks to support Digital Transformation
The project aimed to reduce reliance on staff and redesign self-service capabilities
Role: Senior Design Lead | Delivery | Validation | UXUI | CX
Multi-Product Onboarding
I took over and managed the multi-product Onboarding squad with 3 designers, solving for complex business needs and technical mapping of user information. Using strategies like self determination theory, we walked clients through stepped onboarding journeys and self-serve maintenance for multiple products which reduced the load on call centre support by 74% in the first year.
Successfully converted from single product to multi-product onboarding capability.
Role: Design Chapter Lead
Book a Rate
International currency trade—made easy. I designed screen flows allowing clients and business managers to lock in an amount at a specific time when buying foreign currency, like US Dollars (USD), Euros (EUR), or British Pounds (GBP), from the bank.
Role: Design Chapter Lead | Lead UX/UI Designer
Treasurer & Global Payments
Solving for unique user needs while implementing predictive modelling, future forecasting and risk prevention capabilities, this concept POC laid the foundation treasury management functions with unique graph visualisations which became the standard at Nedbank.
Role: Senior Product Design Lead | Lead UX Designer
Nedbank Business hub-Servicing Overhaul
From complex authorisation and custom user profile management services to document control and signing of mandates, the NBH provides a one stop shop for clients and staff. I brought responsive design to Nedbank’s dashboard experience plotting widget integration and management.
Role: Design Chapter Lead | Lead UX/UI Designer
Common Back Office (Business processing)
I conducted a Service Design and UX audit of the existing systems, processes, technical inputs and Design work (which was developer-led at the time).
I convinced business a Design System was necessary and restructured the working relationship with design for quality assurance.
The end product was a complex Design System built to scale and a far easier design experience when recrafting screens. I focussed on the Home loans applications flow for demo purpose.
Role: Design Chapter Lead | Lead UX/UI Designer
Nominations & Awards
STIRRER OF THE MONTH
NEDBANK:
⭐⭐⭐⭐⭐
Nomination
Problem solver, Blue Sky thinker, Natural leader, Works hard, Plays even harder
WINNING TEAM AWARD
NEDBANK:
⭐⭐⭐⭐⭐
Team: Card Acquiring Award Winner
Team Spirit, Effective Team work, Collaboration and Integration, Great performance and output
PERSONAL CONTRIBUTION
NEDBANK:
⭐⭐⭐⭐⭐
Nomination
Strong work ethic, flexibility, dependable, self-motivated, positive and team orientated
Retail Clients.
Nedbank’s Money App and Online Banking
CRAFTING THE FUTURE OF DIGITAL BANKING
Virtual Card
Crafting a convenient, safer and more customisable Virtual Card experience for customers to transact online securely while earning rewards.
Kid’s Banking
Helping parents and learners afford quality education through their day to day banking activities while educating the youth.
EduDays
Tackle a lengthy onboarding process and Design a feasible child and parent-friendly banking solution that could set Nedbank up as the leader in this segment.
View project.