CUSTOMER EXPERIENCE
My Take on CX
At the centre of our expanding digital business landscape, those who place the customer first, setting up design tools, business practices, support structures and metrics centred around the customer and their experience, will not only win the battle but will position themselves for ongoing success. Those who don’t will face extinction.
The survival and growth of organisations is dependent on how customers feel, perceive and talk about your brand.
It is my mission to grow a solid understanding in CX and to structure it into my work while mentoring teams on the benefits and pitfalls.
2019 (ACXM) Accredited Customer Experience Masters Course
The ACX certification course provides a strategic focus to professionals who will influence and be accountable for the organisational-wide customer experience maturity, culture and alignment to strategic objectives.
Workshop Outcomes:
- Coached by an Accredited CEMMethod® Facilitator covering levels 1 – 5 of the ACX Program
- Certification is competency-based, evaluating competency through the practical application of the concepts during the workshop, ensuring you have the skills to deliver customer experience improvement
- Trained on the CEMMethod® and understanding how to apply it.
The course covers the theory of the methodology as well as many practical exercises applied to your specific business challenges. - Tools are introduced and utilised to ensure that the method is understood and applied At the end of the workshop, participants receive a globally recognised Certified Accredited Customer Experience (ACX) Masters from The BP Group
RELATED PROJECTS
Various project are under top secret guard but here are some unrestricted projects and how I played a part.
